Yes, you’ve heard of a lot of people saying that making PPI claims was just as excruciating as finding out they were cheated by their banks by having mis-sold it to them. The feedback about how the process goes just spread around like poison and you’re probably thinking if you could still be even bothered to do it yourself even though you knew for a fact that there were some “tricks” involved when you signed up to the policy.

If you come to think of it, why would something as systematic as making a PPI claim, as the High Court has ruled, would be too much trouble?

Evidence matters. If you have heard of people saying there’s just too much paperwork needed and it takes up too much of your time you need to think it over. Don’t let it stop you from making a claim. The only paperwork you need would be those that have reference to Payment Protection Insurance that came alongside your loan or credit card. Irrelevant papers will just make the process confusing for both you and the bank. So be sure to attach documents that are related to what you are making a claim for. And be sure that you’ve got them all together. A little bit of organisation to get things started will ease the trouble.

What you tell your bank is just as important. Because you may need to put it in writing instead of merely storming in to the banks to talk to the manager, make a claim, and rant your anger about how you felt cheated on the insurance you never have use for, it will be a lot less trouble if you stay being objective. Clearly state what you are writing them for and the reasons the policy was mis-sold to you as how you recall it. Too much anger in the letter could also lead to you going away from your point. Two things – state that you wish to make a PPI claim and tell them why you believe it was mis-sold. Here’s a little reference to the possible reasons you were wrongly signed up to the policy:

• You were under the age of 18 or over 65 when it was offered to you, making you ineligible to even buy the policy.
• You were unemployed, working on a temporary contract or a student at the time, thus limiting you to get the policy’s benefits.
• You had a pre-existing medical condition which does not make you eligible for cover.
• You were not told of your options not to take the product or that it is available at a more reasonable price somewhere else.
• You were made to believe it was a compulsory product and that it determines the approval of your application for credit.
• Your need of the product and its suitability to your current situation was not established.

Anything less or more than what you’re supposed to write your bank about is just going to give you a hassle so, stick to the facts.

Waiting for the PPI claim to be resolved is another story. There’s no need to rush into things. After all, the High Court already ruled on this that a general turnaround time should be followed when the case is reviewed. It isn’t like they’re going to be able to refer to all the information they need to weigh how valid your PPI claim was in 48 hours so, your patience could very well be the best thing that you can hold on to at this point. Wait for about 6 or 8 weeks and the bank will contact you about their decision. Again, it will only take longer if there is not enough evidence, or the case is too complicated to be resolved in the ideal timescales.

Your bank’s rejection of your claim and their deliberate failure to communicate with you may be really worrisome because it means you’ll have to follow-up. But, since there’s an independent body that takes charge of this non-compliance, you could just lodge a formal complaint against your bank and let the Financial Ombudsman Service take over. They will review the case once again for you and focus on why the bank gave you such decision or the reason for their failure to communicate with you after the waiting time.
The things you need to go through to make a claim proves to be not as troublesome as how you’ve heard it from the others. It’s a matter of organising your paperwork for evidence, letting your bank know what happened and what you wish to happen to resolve it, waiting for the result, and possibly lodging a complaint. Don’t be taken aback by how people say it would be too much trouble to go through such and just leave your money in there.

Remember that if you have not felt protected at all when you were offered Payment Protection Insurance, and you felt you were even put to more risk of being broke because the charges were so high, you can make a claim to get your money back. Yes, the cost of having a policy to cover your repayments for your debt in times of sickness, accident, or unemployment is just too high, and the information you were given about it was just too dodgy. But, it’s in your hands now to initiate something that will make things right, and better.

Making a PPI claim may not be as easy as flipping burgers on a pan but the reward you get out of it is surely worth it.

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